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1. About This Acceptable Use Policy
This Acceptable Use Policy explains the rules that apply when you access, browse, shop, create an account, submit information, leave reviews, contact support, use promotions, participate in affiliate or business activity, or otherwise interact with Oh Yes Toys. It is designed to protect our customers, our business, our website, our partners, and the integrity of our online store.
By using oh-yes-toys.co.uk, you agree to follow this policy together with our Terms & Conditions, Privacy Policy, Cookie Policy, Payment Policy, Shipping Policy, Return Policy, and any other policies published on our website. If you do not agree with this policy, you must stop using the website immediately.
2. Adult-Only Website Access
Oh Yes Toys is an adult store. Our website, products, content, descriptions, images, services, communications, and promotional materials are intended strictly for adults aged 18 or over. You must not use this website if you are under 18, if you are below the legal age of majority in your country, or if adult products are restricted or prohibited in your location.
By accessing our website, creating an account, placing an order, subscribing to emails, submitting a review, or contacting us, you confirm that you are legally permitted to view, purchase, receive, and use adult products. We may refuse service, cancel orders, request verification, or restrict access where we believe age requirements are not met.
3. Lawful and Responsible Use
You agree to use Oh Yes Toys only for lawful, personal, respectful, and responsible purposes. You must not use our website to break the law, encourage illegal activity, harass others, mislead customers, damage our systems, abuse our services, or interfere with another person’s use of the website.
You are responsible for making sure that your use of our website, your purchases, your shipping destination, and your possession or use of any product comply with all laws, rules, regulations, customs requirements, and age restrictions that apply to you.
4. Responsible Product Use
Products sold by Oh Yes Toys are intended for lawful, consensual, adult use only. Customers must read product descriptions, manufacturer instructions, safety warnings, cleaning guidance, battery instructions, charging instructions, lubricant compatibility information, and any packaging details before using a product.
You must not use products in ways that are unsafe, harmful, coercive, non-consensual, exploitative, abusive, or contrary to manufacturer instructions. You must not modify products in ways that may make them unsafe, use incompatible chargers or batteries, ignore cleaning guidance, or resell used intimate items.
5. Customer Accounts
If you create an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login details, restricting access to your account, and ensuring that all activity under your account is authorised.
You must not create accounts using false details, another person’s identity, automated systems, disposable details intended for abuse, or information that you are not authorised to use. We may suspend or close accounts that appear fraudulent, abusive, inactive, misleading, duplicated, or connected to prohibited activity.
6. Orders, Checkout, and Payment Use
You must use our checkout honestly and lawfully. You must not place fraudulent orders, use stolen payment details, attempt chargeback abuse, manipulate prices, exploit coupon errors, bypass payment systems, interfere with checkout functionality, or submit false billing or delivery information.
We may cancel, refuse, hold, or review orders where we detect suspicious activity, payment risk, incorrect information, unusual purchasing behaviour, suspected fraud, prohibited resale activity, or any breach of this policy.
7. Reviews, Comments, and User Submissions
Any review, comment, message, form submission, testimonial, image, feedback, or other content you submit must be honest, relevant, lawful, respectful, and based on genuine experience. Reviews should help other customers make informed decisions and must not be used for abuse, spam, harassment, or manipulation.
You must not submit fake reviews, paid reviews without disclosure, competitor attacks, explicit personal details, offensive content, hate speech, threats, medical claims, misleading product claims, promotional spam, links to unsafe websites, or content that violates another person’s rights.
8. Prohibited Content
You must not upload, send, publish, submit, or share any content through our website that is illegal, abusive, threatening, discriminatory, defamatory, obscene, exploitative, non-consensual, hateful, violent, fraudulent, misleading, invasive of privacy, or harmful to others.
You must not submit content involving minors, impersonation, private personal information, sexual exploitation, coercion, revenge content, harassment, stalking, intimidation, or any behaviour that conflicts with consent, privacy, safety, and lawful adult use.
9. Privacy and Discretion
Privacy is central to Oh Yes Toys. We expect all users to respect the privacy, dignity, and personal boundaries of others. You must not use our website, communication tools, reviews, contact forms, or any interaction with us to reveal private information about another person or to make unwanted contact.
You must not impersonate another person, use someone else’s contact details without permission, publish private information, send abusive messages, or use our services in a way that could embarrass, expose, threaten, or harm another individual.
10. Website Security
You must not attempt to interfere with the security, performance, availability, or operation of oh-yes-toys.co.uk. This includes attempts to hack, scan, probe, overload, disable, damage, bypass, reverse engineer, copy, disrupt, or gain unauthorised access to any part of our website, servers, accounts, checkout, databases, plugins, payment systems, or third-party integrations.
You must not introduce viruses, malware, bots, scripts, worms, trojans, ransomware, spyware, malicious code, automated attacks, denial-of-service activity, credential stuffing, scraping tools, or any technology designed to disrupt or misuse our website.
11. Automated Access, Scraping, and Data Collection
You must not use bots, crawlers, scrapers, automated scripts, harvesting tools, browser automation, data extraction systems, or similar technologies to access, copy, index, monitor, collect, reproduce, or reuse our content, product data, pricing, images, customer information, reviews, or website structure without our written permission.
Search engines may crawl publicly available parts of our website in accordance with normal search indexing practices, but automated activity that harms performance, copies commercial data, bypasses restrictions, or creates unfair use is not permitted.
12. Intellectual Property
The content on Oh Yes Toys, including text, branding, graphics, layouts, product descriptions, banners, images, icons, design elements, logos, page structures, and website materials, is owned by or licensed to GREENERY CONNEXION LTD, our suppliers, licensors, or relevant rights holders.
You must not copy, reproduce, modify, distribute, sell, publish, scrape, frame, mirror, commercially exploit, or create derivative works from our website content without permission, except where allowed by law for personal, non-commercial use.
13. Affiliate, Advertising, and Business Use
If you interact with Oh Yes Toys as an affiliate, advertiser, creator, publisher, partner, supplier, or business contact, you must act honestly, lawfully, and in a way that protects our brand reputation. You must not use misleading claims, spam, fake discounts, unauthorised trademarks, offensive content, or advertising methods that violate platform rules or applicable law.
Any business, partnership, affiliate, or advertising enquiry should be sent to play@oh-yes-toys.co.uk. We may reject, suspend, or end any business relationship that breaches this policy or damages customer trust.
14. Communication Standards
When contacting our support team, submitting forms, replying to emails, engaging with promotions, or communicating with Oh Yes Toys in any way, you must be respectful and truthful. We understand that customers may contact us with sensitive or private matters, and we aim to respond professionally and discreetly.
Abuse, threats, harassment, discrimination, intimidation, repeated spam, false claims, offensive language, or attempts to pressure staff into breaking policy may result in restricted service, blocked communication, account action, or order cancellation.
15. Promotions, Coupons, and Offers
Promotions, coupon codes, discounts, loyalty offers, free delivery offers, and special deals must be used only as intended. You must not exploit technical errors, create multiple accounts to abuse discounts, resell promotional codes, manipulate cart rules, or use promotions in a fraudulent or misleading way.
We may remove, refuse, cancel, or adjust promotions where misuse, error, abuse, fraud, or unintended operation is detected.
16. Third-Party Links and Services
Our website may include links, tools, payment providers, delivery services, plugins, embedded content, review tools, analytics services, or other third-party features. You must use those services lawfully and in accordance with their own terms and policies.
You must not use third-party integrations connected to our website to commit fraud, bypass controls, interfere with transactions, collect data without permission, or misuse another user’s information.
17. Prohibited Resale and Commercial Abuse
Unless we agree otherwise in writing, our products are sold for personal adult use. You must not use our website for unauthorised bulk purchasing, deceptive resale, marketplace abuse, price manipulation, product diversion, or commercial activity that damages our business, customers, suppliers, or brand.
We may limit quantities, cancel suspicious orders, request verification, or refuse service where we believe activity is connected to unauthorised resale, fraud, or policy abuse.
18. Product Safety Information
Product information on our website is provided to help customers make informed choices. However, product use is the responsibility of the customer. Always follow manufacturer instructions, age restrictions, safety notices, cleaning instructions, compatibility guidance, and storage recommendations.
Oh Yes Toys does not provide medical, sexual health, psychological, relationship, or legal advice. If you have health concerns, allergies, injuries, sensitivities, medical devices, pregnancy-related questions, pain, discomfort, or uncertainty about safe use, consult a qualified professional before using any product.
19. Enforcement of This Policy
If we believe this Acceptable Use Policy has been breached, we may take appropriate action. This may include refusing service, removing content, cancelling orders, suspending or closing accounts, limiting access, blocking activity, reporting unlawful behaviour, or taking legal action where necessary.
We may also preserve records, investigate activity, cooperate with payment providers, logistics partners, technology providers, law enforcement, regulators, or other relevant parties where necessary to protect our website, customers, staff, business, and legal rights.
20. Changes to This Policy
We may update this Acceptable Use Policy from time to time to reflect changes in our website, services, products, legal requirements, security practices, business operations, or customer protection standards. The updated version will be published on this page with a revised effective date where appropriate.
Continued use of Oh Yes Toys after changes are published means that you accept the updated policy. We encourage customers to review this page periodically.
CONTACT OH YES TOYS
Questions About Acceptable Use?
If you have questions about this policy, website use, customer conduct, reviews, account activity, business enquiries, or anything related to safe and responsible use of Oh Yes Toys, please contact us.
Customer Support
love@oh-yes-toys.co.uk
Business Enquiries
play@oh-yes-toys.co.uk
Phone
+44 7463 591146
Company Information
Oh Yes Toys is operated by GREENERY CONNEXION LTD, Company Number 15605125.
Registered office: 20 Wenlock Road, London, England, N1 7GU.
Warehouse location: Premier Park Rd, London NW10 7NZ, United Kingdom.