Terms & Conditions

1. Introduction

These Terms & Conditions apply to your use of oh-yes-toys.co.uk and to any purchase, order, account registration, communication, promotion, subscription, review, or other interaction with Oh Yes Toys.

Oh Yes Toys is operated by GREENERY CONNEXION LTD, Company Number 15605125. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions and by our other policies, including our Privacy Policy, Cookie Policy, Payment Policy, Shipping Policy, Return Policy, Disclaimer, and Acceptable Use Policy.

2. Adult-Only Website

Oh Yes Toys is an adult-only website. Our content, products, product descriptions, images, promotions, and services are intended strictly for adults aged 18 or over.

By using this website, you confirm that you are at least 18 years old and that it is legal for you to access adult products in your location. You must not use this website if you are under 18, accessing on behalf of a minor, or located somewhere where adult products are prohibited.

3. Company Details

This website is operated by GREENERY CONNEXION LTD, trading as Oh Yes Toys.

Company Number: 15605125
Registered Office: 20 Wenlock Road, London, England, N1 7GU
Warehouse: Premier Park Rd, London NW10 7NZ, United Kingdom
Customer Support: love@oh-yes-toys.co.uk
Business Enquiries: play@oh-yes-toys.co.uk
Phone: +44 7463 591146

4. Use of Our Website

You agree to use our website lawfully, honestly, respectfully, and responsibly. You must not use Oh Yes Toys for fraud, abuse, harassment, technical attacks, spam, unauthorised data collection, misleading activity, or any purpose that could harm our customers, staff, systems, reputation, or business.

We may restrict access, block activity, remove content, cancel orders, suspend accounts, or refuse service where we believe the website is being misused.

5. Customer Accounts

You may be able to create an account to manage orders, addresses, wishlists, preferences, or other shopping features. Account information must be accurate, current, and complete.

You are responsible for keeping your login details secure and for all activity under your account. You must not create an account using false information, another person’s identity, or details you are not authorised to use.

6. Product Information

We aim to display product descriptions, images, materials, sizes, specifications, prices, and availability as accurately as possible. However, product colours, packaging, labels, measurements, and presentation may vary slightly depending on suppliers, screens, batches, or manufacturer updates.

Product information is provided for general shopping guidance. You must read all product packaging, manufacturer instructions, warnings, compatibility information, cleaning guidance, and safety recommendations before use.

7. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products in accordance with these Terms & Conditions. An order confirmation email confirms that we have received your order, but it does not guarantee final acceptance.

We may refuse, cancel, review, or limit orders where products are unavailable, payment fails, details are incorrect, fraud is suspected, age requirements are not met, pricing errors occur, delivery restrictions apply, or these Terms are breached.

8. Pricing and Availability

Prices are shown on the website and may change at any time without notice. We try to ensure all prices are accurate, but errors may occasionally occur.

If a product is listed at an incorrect price, if stock information is wrong, or if an offer is displayed incorrectly, we may cancel the order, correct the error, or contact you before proceeding. Product availability is not guaranteed until the order is accepted and dispatched.

9. Payments

Payments must be made using approved payment methods shown at checkout. You confirm that you are authorised to use the selected payment method and that all payment details you provide are accurate.

We may use third-party payment processors to handle payments securely. We do not knowingly collect or store full card details on our website. Payment may be refused, held, reviewed, or cancelled if fraud, unauthorised use, chargeback abuse, or suspicious activity is detected.

10. Shipping and Delivery

We aim to process and dispatch orders as efficiently as possible. Delivery times shown on the website are estimates and may vary due to stock levels, courier delays, address issues, customs checks, public holidays, weather, high demand, or events outside our control.

Customers are responsible for providing accurate delivery details. We are not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete addresses provided by the customer.

11. Discreet Packaging

Privacy is important to Oh Yes Toys. Where possible, orders are packed discreetly in plain or neutral packaging without unnecessary adult branding on the outside.

While we aim to maintain discretion, delivery labels may still include required courier, customs, sender, tracking, safety, or legal information depending on the delivery service and destination.

12. Returns and Refunds

Returns are handled in accordance with our Return Policy. Due to the intimate nature of many products we sell, hygiene and safety rules apply. Certain products may not be eligible for return once opened, used, unsealed, worn, damaged, or removed from protective packaging.

Refunds may be refused where products are returned in an unsuitable condition, outside the return window, without authorisation, or in breach of hygiene requirements. This does not affect your legal rights where products are faulty or not as described.

13. Faulty or Damaged Products

If your product arrives faulty, damaged, incomplete, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and clear photos or videos where appropriate.

We may offer a replacement, repair, refund, store credit, or other suitable resolution depending on the product, the issue, the time since purchase, and applicable consumer rights.

14. Product Safety and Responsible Use

Products purchased from Oh Yes Toys must be used safely, lawfully, and consensually. You must follow manufacturer instructions, cleaning guidance, lubricant compatibility advice, charging instructions, battery safety rules, and all product warnings.

We are not responsible for injury, damage, discomfort, misuse, allergic reaction, improper cleaning, unsafe modification, incompatible accessories, or failure to follow product guidance. If you have medical concerns, seek professional advice before using any product.

15. Promotions, Coupons, and Discounts

Promotions, discount codes, limited-time offers, free delivery offers, bundles, and sale prices may be subject to additional terms, expiry dates, product exclusions, minimum spend requirements, quantity limits, or other conditions.

We may withdraw, refuse, cancel, or amend promotions where misuse, fraud, technical errors, pricing mistakes, or unintended operation is detected.

16. Reviews and User Content

Customers may be able to submit reviews, feedback, comments, messages, or other content. Any content you submit must be honest, lawful, respectful, relevant, and based on genuine experience.

We may remove or refuse content that is fake, offensive, explicit, discriminatory, abusive, misleading, promotional, spammy, irrelevant, unlawful, or harmful to another person’s privacy or rights.

17. Intellectual Property

All website content, including text, logos, graphics, layouts, product descriptions, banners, icons, images, design elements, and branding, belongs to Oh Yes Toys, GREENERY CONNEXION LTD, our suppliers, licensors, or relevant rights holders.

You must not copy, scrape, reproduce, sell, redistribute, modify, frame, mirror, or commercially exploit our website content without written permission.

18. Third-Party Services

Our website may use third-party services for payments, delivery, analytics, reviews, email, security, age checks, marketing, hosting, plugins, or other features.

These third parties may have their own terms and privacy policies. We are not responsible for the actions, content, availability, or policies of third-party websites or services that are outside our control.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. However, to the fullest extent permitted by law, Oh Yes Toys is not responsible for indirect losses, loss of profit, loss of data, business interruption, website downtime, delivery delays outside our control, or losses caused by misuse of products.

Our responsibility for any order is generally limited to the amount paid for the affected product, unless applicable law requires otherwise.

20. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control. This may include courier disruption, supplier delays, strikes, customs checks, technical failures, cyber incidents, payment provider issues, severe weather, public emergencies, or changes in law.

21. Privacy and Personal Data

We handle personal data in accordance with our Privacy Policy and Cookie Policy. By using our website, creating an account, placing an order, or contacting us, you acknowledge that your personal information may be processed for purposes such as order handling, payment processing, delivery, support, fraud prevention, legal compliance, and service improvement.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, payment methods, delivery services, legal requirements, or customer protection practices.

The updated version will be published on this page. Continued use of Oh Yes Toys after changes are published means you accept the updated Terms.

23. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales, unless applicable consumer protection laws provide otherwise.