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1. About This Age Verification Policy
This Age Verification Policy explains the rules that apply when visitors, customers, account holders, and other users access oh-yes-toys.co.uk. Because Oh Yes Toys sells adult products and contains adult-only content, access and purchases are restricted to individuals aged 18 years or older, or the legal age of majority in their own jurisdiction if that age is higher.
This policy should be read together with our Terms & Conditions, Privacy Policy, Cookie Policy, Acceptable Use Policy, Payment Policy, Shipping Policy, Return Policy, and Disclaimer.
2. Adults Only: 18+ Requirement
Oh Yes Toys is intended strictly for adults. By using this website, browsing product pages, creating an account, placing an order, subscribing to emails, contacting support, or submitting reviews, you confirm that you are at least 18 years old and legally permitted to access adult product content.
Minors must not access, browse, purchase from, register with, subscribe to, or attempt to bypass any age check on this website. Anyone who does not meet the age requirement must leave the website immediately.
3. Local Laws and Higher Age Limits
Adult product laws may vary depending on country, region, state, city, or local rules. If your location sets a higher legal age of majority than 18, the higher age applies to you.
Customers are responsible for ensuring that accessing our website, viewing adult content, placing an order, receiving delivery, importing products, possessing products, and using products is lawful in their own location.
4. On-Site Age Gate
On your first visit, we may display an age confirmation prompt asking you to confirm that you are 18 or over. This age gate helps restrict access to adult-only content and reminds visitors that our website is not suitable for minors.
If you confirm that you are old enough, the website may set an essential cookie to remember your confirmation. If you select that you are not old enough, access may be denied and you should leave the website immediately.
5. Age Gate Cookie
Our age gate may use an essential cookie, such as age_gate, to remember your age
confirmation for approximately 30 days. This helps prevent the same confirmation prompt from appearing
repeatedly during normal browsing.
This cookie is considered essential because it supports access control and adult-only site functionality. If you clear cookies, use private browsing, change devices, switch browsers, or block essential cookies, the age gate may appear again.
6. Blocking or Clearing the Age Gate Cookie
If your browser blocks essential cookies, deletes cookies automatically, uses strict privacy settings, or runs in private/incognito mode, the age gate may not remember your confirmation.
You can reset the age gate by clearing your browser cookies. If the prompt keeps reappearing, check that essential cookies are allowed for oh-yes-toys.co.uk and that your browser extensions are not interfering with required website functionality.
7. Additional ID Verification for Orders
In some cases, Oh Yes Toys may request additional identity or age verification before dispatching an order. This may be required to confirm that the customer is an adult, reduce fraud risk, protect the business, comply with legal obligations, or respond to suspicious order activity.
Verification may be requested before fulfilment, before dispatch, after payment review, or when order details raise age, identity, delivery, payment, or fraud concerns.
8. When We May Ask for ID
We may request additional checks where there are risk flags such as high order value, unusual order patterns, suspicious address details, conflicting customer information, payment verification issues, AVS or CVV mismatch, repeated failed payments, previous chargebacks, signs of underage access, or destination requirements.
We may also request checks if required by payment providers, fraud prevention tools, delivery partners, regulations, internal compliance procedures, or customer protection standards.
9. Accepted Verification Documents
Where ID verification is required, we may request a government-issued photo ID such as a passport, national ID card, or driving licence. In some cases, we may also request proof of address, such as a recent utility bill, bank statement, or other suitable document.
Any document requested must be valid, readable, current, and match the order details where relevant. We may refuse verification if documents are incomplete, expired, edited, unclear, inconsistent, suspicious, or not accepted for the requested check.
10. How Verification Works
If verification is required, we will contact you using the email address associated with your order and provide instructions. Customers should not send unnecessary personal documents unless requested and should only follow the official instructions provided by Oh Yes Toys.
Once verification is completed successfully, we may continue processing and dispatching the order. If verification is refused, incomplete, unsuccessful, suspicious, or not completed within a reasonable time, we may cancel the order and issue a refund where appropriate.
11. Failed or Refused Verification
If age or identity verification fails, if the customer refuses to provide requested information, if documents cannot be validated, or if we believe the order may be connected to underage use, fraud, or policy abuse, we may refuse service.
Refusal of service may include cancelling the order, restricting the account, blocking access, refusing future orders, or taking further action where required by law, fraud prevention standards, or customer safety obligations.
12. Privacy and Data Handling
We aim to process only the minimum information necessary for age verification, identity confirmation, fraud prevention, dispute handling, legal compliance, and safe order fulfilment.
Age gate cookies are used to remember your confirmation. Where ID checks are performed, related data is handled in accordance with our Privacy Policy and retained only as long as necessary for the purpose for which it was collected, unless a longer period is required for legal, security, fraud, or dispute reasons.
13. Payment and Card Data
Oh Yes Toys uses secure payment processes and third-party payment providers where applicable. We do not knowingly store full payment card details on our website servers.
Payment checks, fraud checks, billing information, and verification activity may be used to help confirm that orders are legitimate and that adult-only products are not being purchased fraudulently or by unauthorised users.
14. Accounts, Subscriptions, and Communications
Customers who create accounts, subscribe to emails, submit forms, or contact support must also meet the age requirement. You must not create an account, subscribe to marketing, place orders, or submit content using false information or another person’s identity.
If we suspect that an account or subscription is connected to a minor, false identity, unauthorised user, or policy breach, we may suspend access, remove information, cancel orders, or refuse service.
15. Adult Content and Product Information
Our website may include adult product names, descriptions, categories, images, educational content, reviews, guides, and other material intended for adult audiences only. This content is provided for product awareness, shopping guidance, and responsible adult decision-making.
Product information should not be treated as medical, sexual health, relationship, psychological, or legal advice. Customers should read manufacturer instructions and seek professional guidance where needed.
16. Responsible Product Use
Products purchased from Oh Yes Toys are intended for lawful, consensual, adult use only. Customers must follow all product instructions, safety warnings, charging guidance, cleaning guidance, storage advice, lubricant compatibility information, and manufacturer recommendations.
Stop using any product that causes pain, discomfort, irritation, allergic reaction, overheating, unusual noise, damage, or other safety concerns. If you have medical conditions, pregnancy-related concerns, allergies, sensitivities, recent surgery, injury, or uncertainty about product suitability, consult a qualified professional before use.
17. Bypassing or Misusing Age Checks
You must not attempt to bypass, disable, manipulate, deceive, or interfere with any age gate, verification request, checkout review, fraud check, or account restriction.
Prohibited behaviour includes providing false age information, using another person’s ID, using stolen payment details, creating false accounts, encouraging minors to access the website, or helping anyone avoid the age requirements of Oh Yes Toys.
18. Refusal of Service and Enforcement
We may deny access, refuse orders, cancel purchases, suspend accounts, block activity, remove content, or close accounts if we suspect underage access, failed verification, fraud, false information, misuse of the website, or breach of our Acceptable Use Policy.
Serious cases may be reported to payment providers, fraud prevention partners, delivery partners, regulators, law enforcement, or other relevant parties where necessary and lawful.
19. Troubleshooting the Age Gate
If the age gate keeps appearing, your browser may be blocking or deleting essential cookies. Try allowing essential cookies, disabling conflicting privacy extensions for our site, avoiding private browsing for the session, or clearing cookies and confirming again.
If the age gate conflicts with a cookie banner or consent tool, check that essential cookies are not blocked. If you still cannot access the website, contact us and include your device, browser, screenshot, and a short description of the issue.
20. Changes to This Policy
We may update this Age Verification Policy from time to time to reflect changes in our website, age gate technology, cookie settings, verification processes, payment checks, legal requirements, fraud prevention practices, or customer protection standards.
The latest version will be published on this page. Continued use of Oh Yes Toys after updates are published means you accept the updated policy.
AGE VERIFICATION SUPPORT
Questions About 18+ Access?
If you have questions about the age gate, ID verification, age-related account restrictions, or access to Oh Yes Toys, contact our support team.
Customer Support
love@oh-yes-toys.co.uk
Business Enquiries
play@oh-yes-toys.co.uk
Phone
+44 7463 591146
Company Information
Oh Yes Toys is operated by GREENERY CONNEXION LTD, Company Number 15605125.
Registered office: 20 Wenlock Road, London, England, N1 7GU.
Warehouse location: Premier Park Rd, London NW10 7NZ, United Kingdom.