Your cart is currently empty!
We’re Here to Help
Shopping for intimate products should feel simple, private, and comfortable. Whether you need help before placing an order or after receiving one, Oh Yes Toys aims to provide clear, respectful, and discreet support.
Customer Support
For orders, shipping, returns, refunds, warranties, product questions, and account help.
love@oh-yes-toys.co.ukBusiness Enquiries
For partnerships, suppliers, advertising, wholesale, collaborations, and commercial requests.
play@oh-yes-toys.co.ukWhat to Include in Your Message
To help us respond faster, please include any useful details such as your order number, full name, billing email, delivery postcode, product name, tracking number, photos, videos, screenshots, or a short explanation of what happened.
Please do not send unnecessary sensitive personal information. If we need extra details for age verification, warranty review, delivery investigation, or a return request, we will tell you exactly what is required.
How Support Works
01Send your message
02Include order details
03We review your request
04We may ask for evidence
05We explain next steps
06Issue resolved
Orders, Delivery, and Tracking
If your question is about an order, delivery, or tracking update, please include your Order ID and billing email. Tracking information may take time to activate after dispatch, especially before the first courier scan.
If a parcel is marked as delivered but you cannot find it, check safe places, neighbours, reception desks, building mailrooms, collection points, and courier delivery photos before contacting us.
Returns, Refunds, and Warranty Claims
For returns, refunds, faulty products, damaged parcels, incorrect items, or warranty claims, contact us before sending anything back. Because we sell intimate products, hygiene rules apply and some opened or used items cannot be returned.
Photos or videos may be requested to review damaged parcels, product faults, missing items, or warranty issues.
Product Questions
If you need help choosing a product, understanding product features, checking material compatibility, or learning how to care for an item, contact us and we will do our best to guide you.
Please remember that Oh Yes Toys does not provide medical, sexual health, relationship, or legal advice. If you have health concerns, allergies, injury, pregnancy-related concerns, pain, or uncertainty about product suitability, speak to a qualified professional before use.
Contact FAQ
Which email should I use for order help?
Use love@oh-yes-toys.co.uk for order support, delivery questions, returns, refunds, warranties, and product help.
Which email should I use for business enquiries?
Use play@oh-yes-toys.co.uk for partnerships, suppliers, advertising, collaborations, wholesale, and commercial requests.
Do you offer discreet support?
Yes. We handle customer enquiries with care and discretion, especially because Oh Yes Toys is an adult-only store.
Should I include my order number?
Yes. Including your Order ID helps us find your purchase faster and provide better support.
CONTACT OH YES TOYS
Ready to Get Help?
Send us a clear message with your order details or enquiry type, and we’ll guide you through the next steps.
Company Information
Oh Yes Toys is operated by GREENERY CONNEXION LTD, Company Number 15605125.
Registered office: 20 Wenlock Road, London, England, N1 7GU.
Warehouse: Premier Park Rd, London NW10 7NZ, United Kingdom.
Customer Support: love@oh-yes-toys.co.uk
Business Enquiries: play@oh-yes-toys.co.uk
Phone: +44 7463 591146