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1. About This Privacy Policy
This Privacy Policy explains how Oh Yes Toys collects, uses, stores, shares, protects, and otherwise handles personal information when you use oh-yes-toys.co.uk. It applies when you browse our website, confirm age access, create an account, place an order, contact us, subscribe to emails, submit a form, leave a review, use promotions, or interact with our services.
Oh Yes Toys is operated by GREENERY CONNEXION LTD, Company Number 15605125. We understand that privacy is especially important for customers shopping for adult products, and we aim to handle personal information with discretion, security, and care.
2. Who We Are
This website is operated by GREENERY CONNEXION LTD, trading as Oh Yes Toys.
Company Number: 15605125
Registered Office: 20 Wenlock Road, London, England, N1 7GU
Warehouse Location: Premier Park Rd, London NW10 7NZ, United Kingdom
Customer Support: love@oh-yes-toys.co.uk
Business Enquiries: play@oh-yes-toys.co.uk
Phone: +44 7463 591146
3. Adult-Only Website and Privacy
Oh Yes Toys is an adult-only website intended for visitors and customers aged 18 or over. Because our store involves adult products and intimate purchases, we take privacy seriously and aim to limit the information we collect to what is necessary for website operation, order fulfilment, customer support, legal compliance, fraud prevention, and service improvement.
By using our website, you confirm that you are legally allowed to access adult-only content and that you understand personal information may be processed in accordance with this Privacy Policy.
4. Information We Collect
We may collect personal information that you provide directly, information generated when you use our website, and information received from trusted service providers involved in payment, delivery, fraud prevention, analytics, marketing, customer support, and website security.
This may include your name, email address, phone number, billing address, shipping address, account details, order history, payment status, customer messages, review content, age confirmation status, device information, IP address, cookie data, and website usage information.
5. Account Information
If you create an account, we may collect and store information needed to manage your account. This may include your name, email address, login details, saved addresses, order history, preferences, wishlist activity, customer dashboard information, and account communication records.
You are responsible for keeping your account details secure and for ensuring that any information saved in your account remains accurate and up to date.
6. Order and Delivery Information
When you place an order, we collect information needed to process, pack, dispatch, deliver, and support your purchase. This may include your full name, billing address, delivery address, phone number, email address, products ordered, order value, delivery method, tracking details, order notes, payment status, and support history.
Delivery information may be shared with couriers, fulfilment partners, warehouse systems, shipping tools, and other service providers where necessary to complete delivery and provide tracking or delivery support.
7. Payment Information
Payments are processed using approved payment methods and secure payment providers. Oh Yes Toys does not knowingly store full card numbers or full payment card details on our website servers.
We may receive limited payment-related information such as payment status, transaction reference, billing details, fraud check results, payment method type, refund status, chargeback information, or payment provider messages where needed to process orders, prevent fraud, handle disputes, and manage refunds.
8. Age Verification and Age Gate Data
Because Oh Yes Toys is an adult-only website, we may process age-related information. This may include
your age gate confirmation, an essential age confirmation cookie such as age_gate, and
in some cases additional age or identity verification where required for order safety, fraud prevention,
or compliance.
The age gate cookie may remember your 18+ confirmation for approximately 30 days. If ID verification is required, we aim to collect only the information necessary for the check and handle it carefully in accordance with this Privacy Policy.
9. Customer Support Information
If you contact us by email, form, phone, social media, or another support channel, we may collect and store the information needed to respond to your request. This may include your name, email address, order number, message content, attachments, screenshots, photos, delivery issue details, product issue details, and communication history.
Support information helps us answer questions, resolve problems, handle returns, investigate delivery issues, review damaged or faulty products, improve service quality, and maintain accurate customer records.
10. Reviews and User Content
If you submit a product review, testimonial, comment, form response, or other content, we may collect the information you choose to provide. Reviews may include your display name, rating, review text, product details, submission date, and any media or information you voluntarily include.
Please avoid including sensitive personal information in reviews or public submissions. We may moderate, remove, or edit user content where it breaches our policies, contains private information, or creates risk for customers or the business.
11. Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, remember age gate confirmation, keep your cart active, support checkout, protect security, remember preferences, measure performance, analyse usage, and provide a better shopping experience.
Cookies may include essential cookies, age gate cookies, WooCommerce cart cookies, account session cookies, analytics cookies, marketing cookies, and security cookies. More information is available in our Cookie Policy.
12. Technical and Device Information
When you use our website, we may automatically collect technical information such as IP address, browser type, device type, operating system, screen size, referring page, visited pages, session duration, error logs, approximate location, cookie identifiers, and security signals.
This information helps us keep the website secure, troubleshoot technical issues, improve performance, prevent fraud, understand customer behaviour, and maintain reliable service.
13. Marketing and Email Communications
If you subscribe to marketing emails, request updates, use promotions, or otherwise agree to receive communications, we may use your email address and preferences to send product updates, offers, guides, news, and promotional messages.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us. Service emails related to orders, payments, delivery, account security, policy updates, or customer support may still be sent where necessary.
14. How We Use Personal Information
We use personal information to operate Oh Yes Toys, provide products and services, process orders, take payments, dispatch parcels, provide tracking, handle support requests, manage accounts, prevent fraud, comply with legal obligations, improve the website, send communications, and protect customers.
We may also use information to manage returns, refunds, disputes, chargebacks, product issues, delivery investigations, age verification, website security, analytics, marketing consent, business records, and internal administration.
15. Legal Bases for Processing
Depending on the situation, we may process personal information because it is necessary to perform a contract with you, because we have a legitimate business interest, because we need to comply with legal obligations, because you have given consent, or because processing is necessary to protect rights, safety, security, or legal claims.
For example, order details are processed to fulfil purchases, payment information is processed to handle transactions, age-related checks may support compliance and customer protection, and analytics may help us improve the website where permitted.
16. Sharing Information With Service Providers
We may share personal information with trusted service providers who help us operate our business. These may include payment processors, couriers, fulfilment partners, hosting providers, website tools, email platforms, analytics services, fraud prevention providers, security services, customer support tools, accountants, legal advisers, and technology providers.
These providers should only use information as needed to provide services to us or as required by law. We do not sell personal information as a standalone customer database.
17. Payment Providers and Fraud Prevention
Payment providers and fraud prevention tools may process information to authorise transactions, verify payment details, prevent fraud, detect suspicious activity, manage chargebacks, comply with financial regulations, and protect customers and businesses.
If payment is declined, held, reviewed, refunded, or disputed, limited information may be exchanged between Oh Yes Toys, the payment provider, fraud prevention services, banks, and relevant dispute resolution systems.
18. Couriers and Delivery Partners
To deliver orders, we may share necessary delivery information with couriers, shipping platforms, warehouse systems, fulfilment partners, customs agents, and logistics providers. This may include your name, delivery address, phone number, email address, parcel details, delivery service, and tracking information.
We aim to use discreet packaging, but shipping labels may include required courier, tracking, customs, sender, or delivery information needed to complete delivery.
19. Legal Compliance and Protection
We may use or share information where necessary to comply with law, respond to lawful requests, enforce our policies, protect legal rights, investigate fraud, prevent abuse, handle disputes, manage insurance claims, cooperate with regulators, or protect customers, staff, service providers, and the business.
This may include sharing information with legal advisers, payment providers, fraud prevention partners, regulators, law enforcement, courts, or other relevant parties where required or permitted.
20. International Transfers
Some of our service providers may process information outside the United Kingdom or outside your country of residence. This may happen where hosting, payment, analytics, email, security, support, or technology providers operate internationally.
Where required, we aim to use appropriate safeguards for international transfers, such as contractual protections, recognised transfer mechanisms, or service providers that follow applicable data protection requirements.
21. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on order history, account status, legal obligations, tax records, fraud prevention, disputes, chargebacks, customer support needs, warranty issues, security logs, and business administration.
Some information may be kept for longer where required for legal, accounting, tax, regulatory, dispute, fraud prevention, or legitimate business reasons. When information is no longer needed, we aim to delete, anonymise, or securely archive it.
22. Security Measures
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction. This may include secure checkout processes, access controls, password protection, hosting security, monitoring, limited access, fraud checks, and trusted service providers.
No website or online transmission can be guaranteed completely secure. Customers should use strong passwords, keep account details private, avoid sharing login information, and contact us if they suspect account misuse.
23. Your Privacy Rights
Depending on applicable law, you may have rights over your personal information. These may include the right to access your information, correct inaccurate information, request deletion, restrict processing, object to certain uses, request portability, withdraw consent, or complain to a data protection authority.
To make a privacy request, contact us at love@oh-yes-toys.co.uk. We may need to verify your identity before responding to protect customer privacy and prevent unauthorised access.
24. Marketing Choices
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us. You may also adjust cookie preferences where cookie controls are available on the website.
Unsubscribing from marketing will not stop important service communications related to orders, payments, delivery, returns, account security, policy updates, or customer support.
25. Children and Minors
Oh Yes Toys is not intended for children or minors. We do not knowingly sell adult products to minors or knowingly collect personal information from individuals under 18.
If you believe a minor has provided personal information to us, contact us immediately so we can review the matter and take appropriate action.
26. Third-Party Websites
Our website may contain links to third-party websites, payment pages, courier tracking pages, review tools, social platforms, or external services. We are not responsible for the privacy practices, security, content, terms, or actions of third-party websites outside our control.
Customers should review third-party privacy policies before providing information to those services.
27. Business Transfers
If Oh Yes Toys or GREENERY CONNEXION LTD is involved in a merger, acquisition, restructuring, sale of assets, business transfer, financing, insolvency process, or similar transaction, personal information may be transferred as part of that process where permitted by law.
We would aim to ensure that any transferred information remains protected in accordance with applicable privacy requirements.
28. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, privacy practices, payment providers, delivery partners, cookie tools, security systems, or business operations.
The latest version will be published on this page. Continued use of Oh Yes Toys after updates are published means that you accept the updated Privacy Policy.
PRIVACY SUPPORT
Questions About Your Privacy?
If you have questions about this Privacy Policy, your personal information, cookies, account data, order records, age verification, or privacy rights, contact our support team.
Customer Support
love@oh-yes-toys.co.uk
Business Enquiries
play@oh-yes-toys.co.uk
Phone
+44 7463 591146
Company Information
Oh Yes Toys is operated by GREENERY CONNEXION LTD, Company Number 15605125.
Registered office: 20 Wenlock Road, London, England, N1 7GU.
Warehouse location: Premier Park Rd, London NW10 7NZ, United Kingdom.