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Privacy Policy
Last updated: 04 Nov 2025
Jurisdiction: UK (UK GDPR)
Privacy Policy
This Privacy Policy explains how Oh Yes Toys (a trading name of GREENERY CONNEXION LTD, Company No. 15605125) collects, uses, shares and protects your personal data when you visit our website or shop with us. If you have questions, contact love@oh-yes-toys.co.uk.
Data Controller
GREENERY CONNEXION LTD, 20 Wenlock Road, London, England, N1 7GU.
Adults Only (18+)
Our store is for adults 18+. Age/ID verification may be required at checkout or before dispatch.
Cookie Choices
Manage preferences anytime: Cookie Settings (Essential / Analytics / Marketing).
Contents
1) Who we are & contact
| Trading name | Oh Yes Toys |
|---|---|
| Legal entity & controller | GREENERY CONNEXION LTD (Company No. 15605125) |
| Registered address | 20 Wenlock Road, London, England, N1 7GU |
| Support | love@oh-yes-toys.co.uk • +44 7463 591146 (Mon–Fri, 9:00–18:00 UK) |
| B2B / Affiliates | play@oh-yes-toys.co.uk |
2) What data we collect
- Identity & contact: name, email, phone, billing/shipping addresses.
- Order & payment: products, totals, currency, masked card details, status (payments are processed by our PCI-compliant provider; we don’t store full card numbers).
- Account data: login, preferences, order history.
- Support content: messages, attachments, feedback, reviews.
- Technical: IP, device/browser type, OS, pages viewed, interaction timestamps.
- Marketing preferences: newsletter opt-in/out, cookie consents.
- Age/ID verification (18+): checks and records to confirm eligibility where required by law or policy.
3) Why we use your data (lawful bases)
| Purpose | Examples | Lawful basis |
|---|---|---|
| Purchase & delivery | Process orders, take payment (Visa/Mastercard with 3-D Secure), ship, provide tracking, handle returns/warranty. | Contract (UK GDPR Art. 6(1)(b)) |
| Account & support | Create/manage account, respond to messages, resolve issues. | Contract / Legitimate interests |
| Age/ID verification | Confirm you are 18+, prevent misuse and unlawful sales. | Legal obligation / Legitimate interests |
| Analytics & site performance | Understand usage to improve our store (aggregated stats). | Consent (for non-essential cookies) |
| Marketing (optional) | Newsletters, personalised offers (where permitted). | Consent / Legitimate interests (soft opt-in) |
| Fraud prevention & security | Detect abuse, protect accounts, audit access. | Legitimate interests / Legal obligation |
6) International transfers
If data is transferred outside the UK, we use appropriate safeguards (adequacy decisions or UK standard contractual clauses).
7) Security
- Encryption in transit (HTTPS) and industry-standard measures to protect accounts and transactions.
- Access controls and least-privilege principles for staff and processors.
- 3-D Secure for card payments where supported by your issuer.
8) Data retention
| Record type | Typical retention |
|---|---|
| Orders & invoices (tax) | Up to 6 years (HMRC requirements) |
| Support tickets | Up to 24 months after last interaction |
| Marketing subscriptions | Until you unsubscribe or consent is withdrawn |
| Age/ID verification logs | Up to 3 years where required for compliance/fraud prevention |
| Cookie consent | 365 days (renewed on change) |
| Accounts | While active and as needed to provide services or comply with law |
9) Your rights
- Access, rectification, erasure, restriction, objection, portability.
- Withdraw consent at any time (e.g., cookies, marketing).
- Opt-out of marketing in emails or by contacting us.
- Complain to the UK Information Commissioner’s Office (ICO).
To exercise rights, email love@oh-yes-toys.co.uk from the address linked to your account
and include proof of identity if requested. We’ll respond within one month.
10) 18+ & age verification
Our store is for adults 18+ only. We operate an on-site age gate and may request document-based verification at checkout or prior to dispatch. Failure to pass verification may result in order cancellation and refund (minus any irrecoverable fees).
11) Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always posted on this page.
12) How to contact us / complaints
Controller: GREENERY CONNEXION LTD (Oh Yes Toys)
Address: 20 Wenlock Road, London, England, N1 7GU
Email: love@oh-yes-toys.co.uk • Tel: +44 7463 591146
UK ICO (complaints): Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF — see ico.org.uk/make-a-complaint/.