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Shipping Policy
Worldwide
Tracked
Discreet packaging
Shipping & Delivery
This Shipping Policy applies to orders placed on oh-yes-toys.co.uk. It should be read together with our Terms & Conditions and Privacy Policy. If you have questions, contact love@oh-yes-toys.co.uk.
Regions
We ship worldwide using trusted carriers and partners.
Rates
£9.99 on orders under £50; FREE on orders £50+.
Processing
Dispatch in 1–3 business days (no weekend/public holiday dispatch).
Tracking
All parcels are tracked. Link is sent by email on dispatch.
Contents
- 1) Where we ship & carriers
- 2) Rates & free shipping threshold
- 3) Processing times & cut-off
- 4) Discreet packaging & customs
- 5) Delivery, PO Boxes & access issues
- 6) Tracking & confirmations
- 7) Non-delivery / wrong address
- 8) Loss & damage windows
- 9) 18+ checks & ID verification
- 10) Multi-currency & taxes/duties
- 11) Contact
1) Where we ship & carriers
We currently ship worldwide. Depending on destination/weight, we use: Royal Mail / DPD / DHL / Evri or equivalent local partners chosen at our discretion to provide the best balance of speed and reliability.
2) Rates & free shipping threshold
| Service | Price | Notes |
|---|---|---|
| Standard (Tracked) | £9.99 on orders under £50 | Calculated after discounts, before taxes/duties. |
| Standard (Tracked) — Free | £0 on orders £50+ | Automatically applied at checkout. |
3) Processing times & cut-off
- Orders are typically dispatched within 1–3 business days.
- No dispatch on weekends or UK public holidays.
- You’ll receive a dispatch confirmation with tracking once your parcel leaves our warehouse.
4) Discreet packaging & customs
Discreet packaging: All orders ship in plain, unbranded outer packaging with neutral sender information.
Customs forms: International shipments include the minimum legally required description and value for clearance purposes.
5) Delivery, PO Boxes & access issues
- Delivery times: vary by destination and carrier. Transit delays outside our control (e.g., customs, weather) may occur.
- PO Boxes / parcel lockers: some carriers may not deliver to PO Boxes or lockers in certain countries. If unavailable, we may request an alternative address.
- Access issues: ensure someone is available to receive the parcel or provide a safe, permitted delivery option per carrier rules.
6) Tracking & confirmations
All shipments are tracked. A tracking link is emailed upon dispatch. You can also check status on our Order Tracking page.
7) Non-delivery / wrong or incomplete address
Address accuracy: You’re responsible for providing a complete, deliverable shipping address at checkout.
- If a parcel is returned to us as undeliverable (wrong address, unclaimed, refused), we can:
- re-ship after we receive it back (additional postage applies), or
- refund the item cost minus original postage once it is back with us and in resellable condition.
- Please contact us promptly if you spot an address mistake right after ordering: love@oh-yes-toys.co.uk.
8) Loss & damage windows
Loss (not received)
Report within 7 days of the expected delivery date so we can start a carrier investigation.
Damage on arrival
Report within 48 hours of receipt with photos of the parcel and items. Keep the packaging until we advise next steps.
After carrier investigation, we’ll arrange a suitable remedy (replacement/refund) per our Terms.
9) 18+ checks & ID verification
We operate an age gate (18+). For certain orders or destinations we may request government-issued ID to verify age and identity before dispatch. Failure or refusal to complete required checks may lead to order cancellation and a refund (minus any irrecoverable processing or shipping fees, if applicable).
10) Multi-currency & taxes/duties
- Currency: Prices may be viewed in GBP / EUR / USD / CAD / AUD / NZD for convenience. Unless otherwise stated by your card issuer, charges are processed in GBP.
- Taxes & duties: International recipients are responsible for any local taxes, import duties and clearance fees.
11) Contact
GREENERY CONNEXION LTD (Oh Yes Toys)
Address: 20 Wenlock Road, London, England, N1 7GU
Email: love@oh-yes-toys.co.uk · Phone: +44 7463 591146 (Mon–Fri, 09:00–18:00 UK)
Effective date: 04 Nov 2025 · Controller: GREENERY CONNEXION LTD (Company No. 15605125)